Return Policy

homepagebackpack.com will select the products to be sold based on its excellent design and excellent quality. We have a quality control team that will inspect the products during the entire process of packaging and shipping. Some may be damaged due to long-term transportation. Goods, or if you are not satisfied with your purchase and want to return the goods, please contact customer service first, and then return your goods to our distribution center according to the following return policy.

1. The items must be returned within 15 days after the delivery date.

2. The items must be unworn and unwashed.

3. Items must be free of stains, cosmetics, deodorants or abrasives.

4. Tights, swimsuits and underwear are non-returnable.

5. All returns will be refunded to your shopping account through store credit.

6. Our distribution center will process the return within 3-5 working days after receiving your goods.

7. homepagebackpack.com does not provide pre-paid return labels; you will be responsible for paying the shipping costs of the returned goods.

8. Damaged, defective or incorrect items must be reported within 2 days after delivery. (Note: If these items are not reported in time, we will not give the store credit. Please send an email to backpack@homepagebackpack.com

9. Allow consumers to apply for return within 15 days after delivery.

10. At most, only one shipping fee (including return) will be charged to the customer; products returned to the user are not returned.

 

Here are some return scenarios and solutions caused by seller or buyer reasons:

 

1.Return caused by seller reasons:

· Damaged or defective products: If the customer receives a damaged or defective product, we will ask them to provide relevant evidence such as photos or videos, so that we can evaluate the severity of the problem. If the problem is confirmed to be caused by the seller, we will provide free return and full refund or exchange services for the customer.

· Wrong product or delivery problem: If the customer receives the wrong product or experiences a delivery problem, we will provide free return and full refund or replace the correct product for the customer.

 

2.Return caused by buyer reasons:

· Unwanted products: If the customer changes their mind or doesn't need the product, we will accept the return of unused and undamaged products. In this case, the return shipping cost will be borne by the customer, and a refund will be issued according to the original payment method.

· Wrong product selection or size issue: If the customer chooses the wrong product or the size doesn't fit them, we will accept the return of unused and undamaged products. In this case, the return shipping cost will be borne by the customer, and a refund will be issued according to the original payment method or the correct product will be replaced.

· Other reasons: If the customer has other reasons to request a return, we will make a decision after evaluating their situation and issue a refund or replace the product according to the original payment method.

 

Our goal is to provide the best shopping experience for our customers, so we will make every effort to resolve any return issues. 

 

Return process: only applicable within 7 days after receiving the package!

1. Receive the package—>2. Find the problem—>3. Take a photo or video and send it to us—>4. We will verify the problem—>5. We will give you feedback as soon as possible

Exchange policy: only applicable within 15 days after receiving the package!

1. Receive the package—>2. Find the problem—>3. Take a photo or video and send it to us—>4. We will verify the problem—>5. We will give you feedback as soon as possible

Depending on the selected shipping method and carrier, your return (exchange) package may take several days to reach us. Please keep your proof of postage and send it back together with the tracking number, because we are not responsible for return packages that are lost or stolen on the way. If there is no proof of receipt and delivery, we will not provide store credit for your return. After processing your return, we will issue your store credit to your shopping account for future purchases. Your credit will never expire and can be redeemed immediately!

 

 

Contact us by E-mail: backpack@homepagebackpack.com

 

 

 Detailed guidance on the return process:

 

1.Confirm eligibility for return

Before you request a return, please confirm if your order meets the conditions of our return policy. You can check our return policy on the homepagebackpack.com website or contact our customer service team to confirm your eligibility for return.

 

2.Contact us

If you are certain that your order meets the conditions of our return policy, you can contact our customer service team at backpack@homepagebackpack.com or call us at +079 4045 0269 with your order number and reason for return. We will respond to you within 24 hours and provide you with the specific steps for returning the item and the information required.

 

3.Prepare for return

After obtaining our approval, please package the item(s) to be returned and attach the completed return form (if applicable). Please ensure that the item(s) are unused, undamaged, unwashed, and have the original tags and packaging.

 

4.Obtain return label

We will send you a free return label, which you can simply attach to the package. If you need to exchange the item, please let us know when you contact customer service and we will provide you with the corresponding exchange form.

 

5.Ship the return

Please hand the packaged item(s) to the designated courier and use the shipping label we provide for sending. Our return address is: Unit 1804, South Bank Tower, 55 Upper Ground, London England SE1 9EY. Please be sure to keep a copy of the shipping label for your records.

 

6.Inspect returned item

We will inspect the returned item(s) within 3-5 business days of receiving them. If the item(s) meet the conditions of our return policy, we will arrange for a refund or send you a replacement item. If the item(s) do not meet the conditions, we will contact you and send the item(s) back to you.

 

7.Receive refund

If your refund has been processed, we will notify you via email and refund the amount according to the original payment method. The refund will generally be credited within 7 business days, depending on the policies of your bank or payment platform.

 

If you need further assistance or have any questions, please feel free to contact our customer service team. We are always here to help you.